Your Trusted Partner for Fulfilling Service Orders

Strike Force LLC offers specialized maintenance services for vendors and contractors in Eastern & Central Kentucky. As your reliable third-party service company, we efficiently handle service orders for a wide range of commercial clients, from restaurants to department stores, ensuring quality workmanship and clear communication.

Become a Vendor Partner View Service Handbook (PDF)

Our Service Coverage for Vendor Orders

We operate across 13 key counties in Eastern & Central Kentucky, with emergency response capabilities typically within 4-8 hours for your urgent service orders.

Counties Served: Anderson (Lawrenceburg), Bourbon (Paris), Boyle (Danville), Clark (Winchester), Estill (Irvine), Fayette (Lexington), Franklin (Frankfort), Garrard (Lancaster), Jessamine (Nicholasville), Madison (Richmond, Berea), Mercer (Harrodsburg), Montgomery (Mt. Sterling), and Scott (Georgetown).

Verify Specific Location Coverage

Maintenance Services We Handle

Our skilled technicians conduct a wide range of maintenance services, always providing before, during, and after images for each project. We ensure quality and transparency for the jobs you entrust to us.

Preventive Maintenance

Quarterly HVAC filter changes (non-HVAC system repairs), annual roof inspections, equipment lubrication. Checklists logged in Vendor Portal.

Custom Maintenance Plans

Including weekly checks for high-traffic retail outlets. Contact us to discuss tailored plans for your clients.

General Repairs

Doors, windows, roofs (leak patching), walls (drywall), floors (tile), paint (color-matched). Material specs stored.

Installations/Removals

Networking cables, security cameras, signage. Details like camera angles are documented.

Locksmith Services

After-hours lockouts (2-hr response), key duplication, lock rekeying. Techs carry necessary tools.

Lighting Maintenance

Bulb replacements, fixture repairs, energy-efficient upgrades. Schedules tracked.

Janitorial Services (Optional)

Monthly add-on for deep cleaning of vendor spaces like stockrooms and sales floors.

Site Inspections

Assessments for structural wear/damage, with photo reports and prioritized repair lists.

3rd Party Estimate Reviews

We review external quotes for specialized work (plumbing/electrical), negotiate rates, and provide comparison reports.

Efficient Execution: Estimates are submitted within 24 hours of inspection. If services can be completed within the Not-To-Exceed (NTE) limit, we aim to service the job on the first visit or return promptly with ordered parts.

Our Standard Service Processes

We ensure clarity and efficiency when handling your service orders.

HVAC Maintenance Example:
  1. Vendor submits request via Vendor Portal.
  2. Technician dispatched (1-3 days or 4-8 hrs for emergency).
  3. On-site inspection (filters, coils, thermostat, airflow).
  4. Filters cleaned/replaced, parts lubricated.
  5. Checklist provided & results logged in portal.
Site Inspection Example:
  1. Scheduled via portal with specific concerns (e.g., roof damage).
  2. Technician conducts 1-2 hour assessment, photographing issues.
  3. Report with prioritized repairs uploaded to portal.

Emergency Procedures for Vendors

For urgent issues like broken windows or equipment failures impacting your clients.

How to Request:

Call (888) 979-2176 or use the Vendor Portal (mark as "Emergency").

Response Time:

4-8 hours.

Process Highlights:
  • Issue logged immediately.
  • Nearest tech dispatched with emergency kit.
  • Verbal quote provided within 15 mins for approval.
  • Work starts upon your approval (phone/portal).
  • Repairs completed, report with images uploaded.
Emergency Rates:

Start at $200, with Not To Exceed (NTE) limits provided with the quote.

Commitment to Safety on Your Client's Premises

We adhere to strict safety protocols to protect your client's property, their customers, and staff during all maintenance operations.

Site-Specific Protocols

  • Use of locked toolboxes and secure equipment.
  • Thorough clearing of debris post-service.
  • Work zones clearly marked with OSHA-compliant signage.
  • Flexible scheduling (e.g., before store opening, low-traffic times) at no extra cost to minimize disruption.

Technician Training & Vetting

  • Comprehensive background checks (criminal, driving, credit).
  • License verification and drug screenings.
  • 120 hours/year training (ladder safety, PPE, fire drills, emergency shutoffs).
  • Staff wear ID badges, uniforms, and carry emergency kits.

OSHA Compliance

  • Conduct weekly safety audits.
  • Secure storage for tools and chemicals.
  • Emergency response training for fire, spills, medical incidents, with protocols logged online.
Your Responsibilities as a Vendor Partner:
  • Notify Strike Force LLC of any known site-specific hazards (e.g., exposed wiring) at the client location.
  • Ensure client staff/customers are informed to stay clear of active work zones.
  • Provide necessary access for technicians and ensure client follows safety instructions.

Clear Pricing & Flexible Payments for Vendors

We offer straightforward pricing and convenient payment terms to support our vendor partners.

Vendor Pricing Structure

  • Trip Charge: $75 per visit.
  • Labor Rate: $75 per hour (billed in 1-hour intervals).
  • Parts Markup: 15-20%.
  • Not To Exceed (NTE): Typically $5000 per order, or as quoted for emergencies. NTEs cap costs; scope changes require your approval via Vendor Portal.
Estimates Process for Vendors

Estimate Cost: $30-$55 (non-refundable). This covers research and sourcing. Estimates detail labor, parts, and timeline, provided within 24-48 hours for your approval or revision via the portal.

Example: A vendor requested an estimate for signage repair, quoted $200 ($75 labor, $125 parts), approved within 24 hours.

Invoicing & Payments

Invoicing:

Issued post-service via email. Includes full details (date, description, labor, parts, total, NTE, payment terms). Vendor confirms via email.

Payment Options:
  • Pay Per Service (due upon completion).
  • Pre-Paid Credits (from Project Savings Account via portal).
  • NET Terms: Net 14, 30, 45, 60 available. Net 30 standard for projects over $500 (requires 1/2 deposit).
  • Direct Deposit or Check payments available.
  • Split Payments ($10 fee if added post-service).
Fees & Penalties:

No fees for ACH. $3 per credit card. Late fees: $25 (5 days late), $50 (bad check), 10% added every 30 days (waived with $50+ payment within 30 days).

Payment Disputes:

Submit via portal or Billing@StrikeForceLLC.com. Resolved within 5 business days.

Strike Force LLC Vendor Portal

Efficient Management via Your Vendor Portal

Our Vendor Portal (a simplified version of the client panel) provides tools to streamline communication and work order management.

  • Service Requests: Easily submit service orders with photos, priority, and necessary notes.
  • Work Order Tracking: Real-time status updates ("Tagged," "In Progress," "Completed").
  • Invoicing: Receive invoices via email; confirm payments and view history (portal access available).
  • Project Data: Access repair histories, material specifications, and completion photos.
  • Support Tickets: Track inquiries and resolution times for any issues.

How to Access: Register at strikeforcellc.com/service_check.php.
Technical Support: For portal issues, email IT@StrikeForceLLC.com or use the Support Center (24-48 hr response).

Our Warranty for Vendor-Fulfilled Services

Labor Warranty:

Standard 30-day coverage for workmanship defects by our technicians, with free revisits. Parts are subject to manufacturer's warranty. Claims via Vendor Portal or email; revisit within 2 days.

Example: A lighting repair issue we handled for a vendor was fixed within 24 hours at no cost under our labor warranty. Extended Warranties:

Available for up to 1 year for ongoing preventive maintenance plans fulfilled by us. Details in Vendor Portal.

Key Terms for Vendor Partners

Agreement Term:

Typically 1-year duration with locked rates for our services to you.

Termination:

30 days’ written notice by either party. Payment due for all completed work orders.

Governing Law:

Kentucky law applies; disputes resolved in Jessamine County courts.

Responsibilities:

Provide accurate work order data, ensure timely payments, notify of client property changes.

View Full Service Handbook (PDF).

Become a Strike Force LLC Vendor Partner

Expand your service fulfillment capabilities by partnering with us. Register your vendor company today to start assigning service orders or to discuss your needs.

Register as a Vendor Contact Vendor Support

Phone: (888) 979-2176 | (859) 312-2898

Vendor Services Email: Vendor@StrikeForceLLC.com

General Support: Support@StrikeForceLLC.com

Address: 177 Shannon Pkwy, Nicholasville, KY 40356

Website: www.StrikeForceLLC.com

Knowledge Base: View Online Resources

Response Times: General Inquiries within 24 hours; Support Tickets 24-48 hours; Emergencies 4-8 hours.